Privacy Policy

SOKSAI.COM TERMS OF USE

SOKSAI.COM PROVIDES OUR SERVICES TO YOU SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS. IF YOU ACCESS AND USE SOKSAI.COM YOU ACCEPT AND AGREE TO BE BOUND BY AND COMPLY WITH THESE TERMS, PLEASE READ THEM CAREFULLY. IF YOU DO NOT ACCEPT THE TERMS, DO NOT USE THE SITE.

ALL PRODUCTS AND SERVICES OF SOKSAI.COM AND ITS SUBSIDIARIES AND AFFILIATES ARE SUBJECT TO THE TERMS AND CONDITIONS OF THE APPLICABLE AGREEMENTS GOVERNING THEIR USE. THE TERMS ARE TO BE READ BY YOU TOGETHER WITH ANY TERMS, CONDITIONS OR DISCLAIMERS PROVIDED IN THE PAGES OF THE SITE. IN THE EVENT OF ANY CONFLICT, THE TERMS PROVIDED IN THE PAGES OF THE SITE WILL GOVERN. THE INFORMATION, MATERIAL AND CONTENT PROVIDED IN THE PAGES OF SOKSAI.COM MAY BE CHANGED AT ANY TIME WITHOUT NOTICE. CHANGES MAY BE MADE TO THE TERMS AT ANY TIME WITHOUT NOTICE BY UPDATING THIS POSTING. YOU AGREE TO REVIEW THE TERMS REGULARLY AND YOUR CONTINUED ACCESS OR USE OF THE SITE WILL MEAN THAT YOU AGREE TO ANY CHANGES.

PRIVACY 

PLEASE REVIEW OUR PRIVACY POLICY. THIS STATEMENT ALSO GOVERNS YOUR VISIT TO SOKSAI.COM AND IS INTENDED TO HELP YOU UNDERSTAND OUR PRACTICES.

ELECTRONIC COMMUNICATIONS 

ANY UNPROTECTED E-MAIL COMMUNICATION OVER THE INTERNET IS, AS WITH COMMUNICATION VIA ANY OTHER MEDIUM (E.G. CELLULAR PHONES, POST OFFICE MAIL), NOT CONFIDENTIAL, SUBJECT TO POSSIBLE INTERCEPTION OR LOSS, AND IS ALSO SUBJECT TO POSSIBLE ALTERATION. YOU CONSENT TO RECEIVE COMMUNICATIONS FROM US ELECTRONICALLY. WE WILL COMMUNICATE WITH YOU BY E-MAIL OR BY POSTING NOTICES ON THIS WEBSITE. YOU AGREE THAT ALL AGREEMENTS, NOTICES, DISCLOSURES AND OTHER COMMUNICATIONS THAT WE PROVIDE TO YOU ELECTRONICALLY SATISFY ANY LEGAL REQUIREMENT THAT SUCH COMMUNICATIONS BE IN WRITING. 

NO ENDORSEMENT OR APPROVAL OF ANY THIRD PARTIES OR THEIR ADVICE, OPINIONS, INFORMATION, PRODUCTS OR SERVICES IS EXPRESSED OR IMPLIED BY ANY INFORMATION.

THIRD PARTY LINKS 

LINKS FROM OR TO WEB SITES OUTSIDE SOKSAI.COM ARE MEANT TO INCREASE THE VALUE OF CUSTOMER EXPERIENCE. SOKSAI.COM DOES NOT ENDORSE, APPROVE OR CONTROL, AND IS NOT RESPONSIBLE FOR ANY SITES LINKED FROM OR TO THE SITE, THE CONTENT OF THOSE SITES, THE THIRD PARTIES NAMED THEREIN, OR THEIR PRODUCTS AND SERVICES. LINKING TO ANY OTHER SITE IS AT YOUR SOLE RISK AND SOKSAI.COM WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY DAMAGES IN CONNECTION WITH LINKING.

YOUR ACCOUNT 

IF YOU USE THIS SITE, YOU ARE RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR ACCOUNT AND PASSWORD AND FOR RESTRICTING ACCESS TO YOUR COMPUTER. IN EFFECT, YOU AGREE TO ACCEPT RESPONSIBILITY FOR ALL ACTIVITIES THAT OCCUR UNDER YOUR ACCOUNT OR PASSWORD.

SITE CONTENT 

INFORMATION PUBLISHED ON THIS WEB SITE IS PROVIDED FOR THE USE OF ITS VISITORS AND YOU ARE ADVISED THAT, ALTHOUGH EVERY CARE HAS BEEN TAKEN TO ENSURE TECHNICAL AND FACTUAL ACCURACY, SOME ERRORS MAY OCCUR. NO GUARANTEE IS GIVEN OF THE ACCURACY OR COMPLETENESS OF INFORMATION ON THESE PAGES. SOKSAI.COM DOES NOT WARRANT THE INFORMATION ON THIS WEB SITE IN ANY WAY AND IN PARTICULAR NO WARRANTY IS GIVEN THAT THE WEB SITE OR ITS CONTENTS OR HYPERTEXT LINKS ARE VIRUS FREE OR UNCONTAMINATED. YOU ARE ADVISED TO MAKE YOUR OWN VIRUS CHECKS AND TO IMPLEMENT YOUR OWN PRECAUTIONS IN THIS RESPECT. SOKSAI.COM EXCLUDES ALL LIABILITY FOR CONTAMINATION OR DAMAGE CAUSED BY ANY VIRUS OR ELECTRONIC TRANSMISSION.

TYPOGRAPHICAL ERRORS IN THE EVENT THAT PRODUCT IS LISTED AT AN INCORRECT PRICE DUE TO TYPOGRAPHICAL ERROR OR ERROR IN PRICING INFORMATION RECEIVED FROM OUR SUPPLIERS, SOKSAI.COM SHALL HAVE THE RIGHT TO REFUSE OR CANCEL ANY ORDERS PLACED FOR PRODUCT LISTED AT THE INCORRECT PRICE. SOKSAI.COM SHALL HAVE THE RIGHT TO REFUSE OR CANCEL ANY SUCH ORDERS WHETHER OR NOT THE ORDER HAS BEEN CONFIRMED AND YOUR CREDIT CARD CHARGED. IF YOUR CREDIT CARD HAS ALREADY BEEN CHARGED FOR THE PURCHASE AND YOUR ORDER IS CANCELLED, WE SHALL ISSUE A CREDIT TO YOUR CREDIT CARD ACCOUNT IN THE AMOUNT OF THE INCORRECT PRICE.

ORDER CANCELLATION

PLEASE NOTE THAT UPON PLACING AN ORDER, A RECEIPT IS AUTOMATICALLY MAILED CONFIRMING THE PURCHASE INTENT. THIS RECEIPT DOES NOT CONSTITUTE A CONTRACT, AND ORDERS MAY BE CANCELED AT ANY TIME DUE TO INSUFFICIENT STOCK, INABILITY TO AUTHORIZE A CREDIT CARD, SUSPICION OF FRAUDULENT INTENT, DISCOVERY OF AN INCORRECT ITEM PRICE, OR ANY OTHER REASON, AS WE SEE FIT.

SOKSAI.COM PRIVATE POLICY

SOKSAI.COM RESPECTS YOUR RIGHT TO PRIVACY.

SOKSAI.COM COLLECTS ONLY THE INFORMATION NECESSARY FOR US TO COMPLETE YOUR ORDER OR TO CONTACT YOU REGARDING THE STATUS OF YOUR ORDER. THE INFORMATION WE COLLECT INCLUDES YOUR NAME, EMAIL ADDRESS, SHIPPING ADDRESS, AND BILLING ADDRESS.

AT SOKSAI.COM SENSITIVE INFORMATION, SUCH AS CREDIT CARD NUMBERS AND EXPIRATION DATES, ARE PROTECTED USING INDUSTRY STANDARD ENCRYPTION TECHNOLOGY WHICH PROVIDES A HIGH LEVEL OF PROTECTION WHEN TRANSMITTING CONFIDENTIAL DATA OVER THE INTERNET.

SOKSAI.COM WILL NOT RENT OR SELL YOUR NAME OR PERSONAL INFORMATION.

SOKSAI.COM RESERVES THE RIGHT TO UPDATE THIS PRIVACY POLICY AT ANYTIME.

IF YOU HAVE ANY QUESTIONS OR SUGGESTIONS REGARDING OUR PRIVATE POLICY, PLEASE CONTACT US DIRECTLY AT: info@soksai.com

PRODUCT AVAILABILITY

THE ITEMS AVAILABLE ON SOKSAI.COM ARE SUBJECT TO CHANGE.  ALL ITEMS ARE NOT IN STOCK AND ARE ORDERED FROM SUPPLIERS ON ORDER, THE ONLY ITEMS WE KEEP IN STOCK ARE SOK SAI GEAR BRAND.  ITEMS THAT APPEAR AVAILABLE ON THE WEB STORE ARE AVAILABLE TO BUY.

ORDER CANCELLATION

CUSTOMERS MAY CANCEL OR MAKE CHANGES TO THEIR ORDER AS LONG AS THE ORDER HAS NOT BEEN SHIPPED FROM OUR WAREHOUSE.  TO CANCEL, OR MAKE ANY CHANGES, CUSTOMERS MUST CONTACT US THROUGH OUR CUSTOMER SERVICE EMAIL ADDRESS:

  • info@soksai.com

DUTY TAX

  • ALL ORDERS ARE SUBJECT TO DUTY TAX DEPENDING ON YOUR LOCATION YOUR COUNTRY MAY OR MAY NOT

CUSTOMS

SHIPPING AND HANDLING

ALL SHIPPING BY SOKSAI PROVIDES A TRACKING NUMBER.

ORDERS WILL BE SHIPPED AS SOON AS POSSIBLE, DEPENDING ON THE COMPLETION OF THE PRODUCT AND SHIPPING COURIER.

SOKSAI.COM REFUND/RETURN POLICY

ITEMS THAT ARE ON SALE CANNOT BE RETURNED AND ARE FINAL SALE.

SOK SAI GEAR ALLOWS 14 DAYS FOR RETURN OF REGULAR PRICED MERCHANDISE FOR A FULL REFUND STARTING FROM THE DAY THE MERCHANDISE WAS RECEIVED BY THE CUSTOMER.  SHIPPING FEES ARE NOT REFUNDABLE.

SOKSAI IS NOT RESPONSIBLE FOR RETURN SHIPPING COSTS INCLUDING ANY ADDITIONAL SHIPPING FEE’S SUCH AS DUTIES, BROKERAGE). IF THE PURCHASED GOODS ARE BEING EXCHANGED THE RETURN SHIPPING COSTS WILL BE COVERED BY US.

ITEMS BEING RETURNED MUST NOT BE WORN, ALTERED, DAMAGED OR WASHED.  ITEMS MUST HAVE THEIR ORIGINAL TAGS.  WE DO NOT ACCEPT RETURNS OF MOUTH GUARDS.  UPON RECEIPT OF RETURNED MERCHANDISE, SOKSAI HAS THE RIGHT TO DENY REFUNDS IF THE GOODS DO NOT MEET THE RETURN POLICY REQUIREMENTS.

IF AN EXCHANGE ON AN ITEM IS NECESSARY FOR A DIFFERENT SIZE, STYLE OR PRICE, WE WILL COVER THE RETURN SHIPPING COST (IF RETURN FALLS UNDER THE ABOVE REQUIREMENTS/TIME FRAME).

RETURNS MUST BE AUTHORIZED BY SOKSAI IN ADVANCE. CUSTOMERS MUST CONTACT US PRIOR TO PROCEEDING WITH RETURN BY EMAILING INFO@SOKSAI.COM AND YOU WILL BE PROVIDED WITH A RETURN AUTHORIZATION NUMBER AS WELL AS RETURN SHIPPING INSTRUCTIONS.  THE RETURN AUTHORIZATION NUMBER MUST BE CLEARLY WRITTEN ON THE OUTSIDE OF THE PACKAGE BEING RETURNED.  SOKSAI IS NOT RESPONSIBLE FOR THE LOSS OR DELAY OF PACKAGES BEING RETURNED AND SUGGESTS USING A COURIER SERVICE THAT PROVIDES A TRACKING NUMBER.