Shipping + Customs

  • We ship orders Worldwide.
  • We cannot ship to APO and FPO address.
  • We cannot ship to PO Box address for Expedited Shipping.
  • All items are manufactured and shipped direct from Thailand.
  • We accept payment from Paypal, Visa, Master.
  • Made to Order Items (MTO) require 2-6 weeks for production based on the manufacturer. (Thai national holidays are non exclusive of this time.
  • The below is an estimation of production time from each manufacturer:
    • Boon – approximately 2-3 weeks (normally 2 weeks)
    • Fairtex – approximately 2-5 weeks (normally 3 weeks)
    • Raja – approximately 2-4 weeks (normally 3 weeks)
    • Thaismai – approximately 2-3 weeks (normally 2 weeks)
    • Top King – approximately 3-13 weeks
    • Twins Special – approximately 2-4 weeks (normally 3 weeks)
Shipping Rate
  • Our Shipping Price based on the weight of the order. The shipping rate per kg will be lower when the order weight is higher
  • Our Shipping Price based on the shipping destination. You can check the shipping price at our shopping cart system.
Return Policy
  • We will charge you a shipping fee again for shipments that are either re-routed after being posted or are incorrectly addressed due to customer error.
  • Shipping labels are generated directly from the shipping information you have entered. If you provide us an incorrect zip or post code or other addressing error e.g. incorrect or missing apartment number, you will be charged the shipping fee again since the shipping company will charge us again to ship the item.
  • Please note that each order is checked twice before being shipped. We will be responsible for all the shipping charges if we ship the wrong or defective items.
Duties and Tax Policy
  • We are not responsible for any duties or taxes fee from the customer destination countries.
  • The customs regulations on import duties and taxes are different for each country. From our experiences, the duties and taxes will be very strict for South American Countries. Please check the customs rules and regulations in your country for further details.

 

Island Off Mainland

  • Islands off the mainland of a country we reserve the right to send by expedite shipping service such as
    • UPS
    • Fedex
    • DHL
  • The customer will pay for this upgraded shipping.
  • We take no responsibility for shipping by Thailand post or EMS to islands off the mainland such as:
    • Jersey
    • Channel Islands
    • Any other Island off the mainland of a country
  • If you order from our website or custom apparel or shorts and then notify Sok Sai Gear after that you would like the item(s) posted to an off main land address, refunds are not applicable in this situation.

 

Shipping time

  • The average shipping time in most countries are 1-2 weeks but in some cases can take up to 3 – 4 weeks with Air Mail, and 15-30 days with SAL.  Those depend on the country and its custom’s issuing time. We hope you have an understanding that we have no influence on those factors.
  • All packages can be tracked via www.trackitonline.ru/?service=track. After we have shipped the goods we will provide your tracking number.
  • All shipments are insured and sent by recorded delivery